Where to find it
You will see an Available / Away control in two places: at the top of the Website area, and in the header of a website chat thread in the Inbox. Both show and change the same setting.
Setting your status
Click the control and choose Available or Away. This is your own personal setting for this workspace. If you have never set it, you count as Available by default.
What it changes
Whether anyone from your team is Available affects two things:
- What visitors see. The widget only shows as genuinely online when you are within business hours (see "Business hours and the away message") and at least one teammate is set to Available. If everyone is Away, the widget shows nobody is around, even during business hours.
- Round robin assignment. If a widget's routing is set to round robin, only people set to Available are considered when a new chat is assigned. See "Route new chats to the right people".
Going away automatically
If you stop using the app for a while, ten minutes with no activity anywhere in Klovis, you are automatically treated as away, without needing to change the setting yourself. As soon as you are active again, this clears.
Away also resets automatically the next time business hours open. If you set yourself to Away at the end of the day, you do not need to remember to switch back the next morning.