What lands there
The Inbox brings together conversations from every channel you've connected: LinkedIn, email, WhatsApp, Instagram, Telegram, and, if you have Website chat turned on, conversations started from your website's chat widget.
Each conversation is grouped with the earlier messages between you and that person, so you can see the whole back-and-forth in one place.
Replying
Open a conversation and reply from the message box at the bottom. Your reply sends through the same channel and account the conversation is already on.
Adding a note
Next to a conversation, the record panel lets you Add note. A note stays inside Klovis and is never sent to the contact. Use it to leave context for your team, such as what was agreed on a call.
Assigning a conversation
Use Assign conversation to hand a conversation to a specific teammate, or click Assign to me to take it yourself. This is useful when more than one person works the inbox and you want to make clear who's handling what.
Available and Away for website chat
If you have Website chat turned on, each teammate has an Available / Away control, shown in the Website area and on a website chat conversation's header. Set yourself to Available when you're ready to take chats, or Away when you're not. Klovis also switches you to Away automatically after 10 minutes without any activity. If nobody on the team is Available, visitors see a "Nobody is available for chat" message.